Return, Refund and Exchange Policy

Return Policy

Payment and Returns Stanrose accepts return as per the following policy

  • Only the products found defective/damaged will be accepted for returns/refunds.

  • Customer need to raise an alert with us within 2 working days from the date of delivery for being eligible for the return.

  • Only those products will be eligible for return policies which are received by us within 10 working days of the date of delivery.

  • Stanrose retains the rights to examine whether the products returned is defective/damaged and based on the verification Stanrose will either reship/replace the Products to the customer.

  • In case products is defective or damaged then the Stanrose will replace and reship the books/products to the same shipping address of the customer subject to the availability of the stock of the products.

  • In case the returned products is not defective/damaged then the customer will be informed about the same and the same products will be reship to the shipping address of the order.

  • Customer will have to bear the shipment charges for the replaced/reshipped products.

  • If the products stock is unavailable then a request for the refund will be initiated and the same shall be informed to the customer through registered email.

Refund, Exchange Policy

Stanrose refund policies are as following

  • Only those products which are returned from the customers as per the acceptable return policy and for which the replacement is not possible will be eligible for refunds.

  • In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or products information, Stanrose may, at its discretion, either contact the customer for instructions or cancel the order and notify customer of such cancellation. In such cases Stanrose will refund the charged amount to the customer (only for which the payment is already received).

  • For Online Refund, in case the payment mode of the refunded order is Online (Credit Card/Net Banking) the amount will be refunded to the customer Card Account. Refund will be done within 2 working days from the date of request of refund.

 

Contact

If You Have any Query / Questions about Return, Refund, Exchange Policy then Mail us on Following mail ID in any of English / Hindi Language. admin@stanrose.co.in